Baxter Planning Acquires Entercoms Business Unit and Expands Predictive Service Supply Chain Offerings

AUSTIN, Texas, November 2, 2021 / PRNewswire / – Baxter Planning, a Pioneer and Recognized Leader in Service Supply Chain Parts Planning, Optimization and Execution Software Solutions, Today Announced the Acquisition of the Supply Business Unit Intercoms Chain Technology.

Entercoms is a leader in transforming service supply chains by improving visibility and predictive insights. Founded in 2008, Entercoms has deep industry experience and patented technology, with customers comprising some of the largest and most complex global supply chains. As a result of this acquisition, Baxter Planning will significantly expand its team of supply chain experts with world-class services.

“Entercoms is focused on improving the resilience of the service supply chain by generating predictive, data-driven insights. This information provides real-time parts delivery status and alerts to predict issues with sufficient time to respond while adhering to high availability customer service level agreements (SLAs), “mentioned Chuck moeling, CEO of Baxter Planning. “The combined business can now help customers optimize their supply networks to improve responsiveness and SLA performance. We can also help clients better understand growth opportunities within their installed base. This is an exciting step towards our long-term vision of helping customers achieve a more predictive and resilient service supply chain. “

“We bring a powerful combination of domain expertise and analytics to help our clients choose the optimal path to business results from their service supply chains,” said Rahul singh, CEO and co-founder of Entercoms. “In my new role as Director of Innovation at Baxter Planning, I look forward to working closely with our clients to develop new predictive capabilities that enable greater resilience, responsiveness and growth in their business. “

Baxter Planning also announces further transformation of the services supply chain service for its customers. This new offering builds on Baxter’s existing best practice planning as a service (PaaS) offering and the combined companies’ extensive expertise and strategic consulting technology. Through a combination of software and consulting products, Baxter can now help clients grow their service business, optimize their service networks, design cutting-edge processes and advance digital transformation. The services supply chain transformation team will be led by Lance Johnson, who will continue as Supply Chain Director. Lance and his team bring years of experience building and transforming many of the world’s most successful service supply chains.

Entercoms solves one of the most important challenges for improving the service customer experience and building resilience: access to high quality data in real time. Whether it’s customer installed base data, IoT sensor data, real-time part shipment status updates, the precise root cause of parts shortages, or SLA performance. , access to high quality data is a key challenge in our industry. Entercom’s solutions integrate with a wide range of disparate systems, delivering actionable insights through machine learning and natural language processing.

Once a service company has access to high-quality data, the insights provided by Entercom’s machine learning models can drive groundbreaking results. This information helps service companies better position inventory locations to optimize the cost of service for customers. They also help predict risk and SLA mitigation approaches, and can indicate the best opportunities to sell high availability service contracts within the installed base. This information is now an integral part of Baxter’s product strategy.

About Baxter Planning
Founded in 1993, Baxter Planning was designed expressly for the service supply chain. Their software is developed based on proven best practices, industry expertise, and partnering with customers to automate inventory planning. Their total cost optimization methodology replaces spreadsheets and manual processes to deliver the best level of service at the lowest possible cost. As a global leader in service supply chain software, Baxter Planning helps customers plan billions of spare parts inventories every day. For more information visit

About Entercom
Situated at Irving, Texas, Entercoms is a leading provider of solutions for the aftermarket and service-oriented supply chains. Serving clients in industries such as technology, industry, oil and gas, mobility, point-of-sale and manufacturing, Entercoms helps clients support their end customers by optimizing their supply chains from services and optimizing the availability and availability of assets. Entercoms provides solutions such as Process Control Towers and Customer 360 for out-of-the-box visibility and information, as well as modular applications for process automation, execution and planning. Entercoms has offices at Texas (Irving), India (Pune), and Spain (Barcelona). The terms of the acquisition by Baxter Planning were not disclosed.

SOURCE Baxter Planning

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