Bidgely Brings Leading AI Insights for Superior Utility Service to CS Week 2021

MOUNTAIN VIEW, CALIFORNIA – (COMMERCIAL THREAD) –in the blink of an eye will once again demonstrate the power of data analytics, artificial intelligence (AI) and personalization for utilities this year at the industry’s premier education and customer service event CS Week 2021. Through information sessions alongside clients such as NV energy and Southern California Gas (SoCalGas®), the public will learn how to create personalized digital customer journeys; involve low-income populations (LMI); and empower CSR teams using AI techniques that have been proven to increase customer satisfaction and engagement.

“Despite the many challenges facing the industry, progressive utilities are looking at their digital transformation journeys. As a recognized leader in digital customer engagement globally, this year we’re bringing the best stories of transforming customer service to customer value to CS Week alongside our customers and partners – in person and virtually, ”said said Gautam Aggarwal, commercial director of Bidgely. .

NV Energy & Bidgely at CS Week 2021, August 16-19 in Tampa, Florida.

Bidgely CEO Abhay Gupta to Join Adam Grant, Demand Management Program Implementation Manager at NV Energy, for CS Week Presentation AI in Utilities: A Customer-Centered Approach to Energy Management. The presentation will describe how NV Energy has successfully implemented a wide range of AI-based solutions to better connect with customers, deliver programs more successfully and achieve gains across all areas of operations, including including personalized co-navigation of customer service. During the event, visit Bidgely in Meeting Room # 446 or Bidgely is also in the Salesforce Theater. To make an appointment with the CS Week team, go to

SoCalGas and Bidgely at CS Week Virtual Touch, September 13-17

As part of the CS Week Virtual Touch, Dr Maria Liza Legaspi, Energy Management Supervisor at SoCalGas, and Bidgely’s Head of Strategy and Growth, Pauline Marcou, will broadcast their discussion. Achieve Behavioral EA with Medium Consumption Customers. The session will examine how SoCalGas used artificial intelligence and a first digital platform to extend its behavioral approach to energy efficiency to mid-consumption customers. By providing more inclusive and intelligent communications, SoCalGas has provided more and more diverse customers with a higher level of service, information and personalized support – resulting in over 360,000 therms saved as well as a higher rate of service. 50 percent openness and an 81 percent “Like” rating on digital communication.

Bidgely Engage Virtual 2021: FutureReady

As part of Bidgely’s commitment to deepen the dialogue with industry on how utilities can leverage customer-centric AI to better achieve their goals, Bidgely is once again hosting its first Engage Virtual energy AI. This year’s conference focuses on how major utilities are taking an analytical approach to balance immediate business results (CX, DSM, etc.) with broader goals, such as net zero goals, customer relationships and modernization. Join us virtually from October 5-8, 2021 for three short days of high-impact sessions, followed by a day of hands-on demonstrations showing AI in action. Hear from utility executives and industry leaders from Duke Energy, Portland General Electric, Pepco, APS, ConEdison, PSEG-LI, SECC, Guidehouse Insights and more.

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About Bidgely

Bidgely is an AI-powered SaaS company accelerating a clean energy future by empowering energy companies and consumers to make data-driven energy decisions. Powered by our unique patented technology, Bidgely’s UtilityAI â„¢ platform transforms the multiple dimensions of customer data – such as energy use, demographics, and interactions – into highly accurate and actionable consumer energy information. We leverage this information to give each customer personalized recommendations, tailored to their personality and lifestyle, usage attributes, behavior patterns, purchase propensity and beyond. From the point of view of distributed energy resources (DER) and the periphery of the network, whether it is from smart thermostats to electric vehicle chargers, from photovoltaic solar panels to TOU designs and tariffs; UtilityAI â„¢ energy analysis provides in-depth visibility into production, consumption for better shaping of peak loads and better grid planning, and provides targeted recommendations for new value-added products and services. With roots in Silicon Valley, Bidgely holds over 17 energy patents, over $ 50 million in funding, retains over 30 data scientists, and brings a passion for AI to utilities serving residential and commercial customers. of the whole world. For more information, please visit or Bidgely’s blog on

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