Customer self-service


Welcome to EnerGov City of Des Moines Customer Self-Service

Customer Self Service (CSS) is the public part of our newly deployed EnerGov authorization, inspection and licensing software system.

The system, a product of Tyler Technologies, replaces a very old system and we are excited about all the new features offered by the new technology.

Some functions will be available immediately, others will be added as they are developed.

CSS lets you share these benefits and can sometimes eliminate the need for a phone call or office visit when doing business. There will be a lot of things that you can take care of through your computer or from a mobile device like a tablet or smartphone.

While anyone can access public information in EnerGov, to make payments, submit permit applications, and conduct other activities, an account is required. When creating a CSS account, please use the email address you used during your previous collaboration with the City. For any questions about setting up an account, please see the CSS Account Setup User Guide.

Customer self-service login

Need help?

Customer self-service – Questions or problems with the CSS portal
515-283-4200 or [email protected]

Construction site – Questions or issues with permits, building inspections and business licenses
515-283-4200 or [email protected]

Business license – Questions or problems with commercial licenses
515-283-4209 or [email protected]

Neighborhood services – Problems with rental licenses or code enforcement
515-283-4046 or [email protected]

Planning – Questions or problems with planning and zoning applications
515-283-4192 or [email protected]

Right of way or parking permit – Questions or problems with zone, moving, oversized load or special parking permits
515-283-4973 or [email protected]

Street use permit – Questions or problems with event or street use permits
515-283-4037 or [email protected]


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