ALEXANDRIE, Virginia, July 18, 2021 / PRNewswire / – iSpring Solutions, Inc., a global leader in digital learning solutions, received the Gold Winner Award in the Customer Service & Support Department of the Year category by the Globee Prize.
ISpring’s customer support team provides technical assistance and advice to 59,000 customers of its industry-leading online training solutions for businesses: iSpring Learn, a cloud-based learning management system, and ISpring Suite, a robust eLearning authoring toolkit for creating interactive eLearning courses and assessments.
The companies that competed with iSpring for the Sales and Customer Service Excellence awards came from different industries and countries. Winners in other categories include IBM, Makers Nutrition, SOLAR, PowerSchool and many more. Participants were assessed by independent international judges from a wide range of fields. The main evaluation criteria were the size of the team, the speed and style of work, as well as the quality of the service.
The jury recognized iSpring’s technical support for its expert, professional and personal approach to customers and unparalleled service efficiency.
“The iSpring support team is available 24/7,” said Yuri Uskov, Founder and CEO of iSpring Solutions. “Each week, we process an average of 1,800 incoming requests via chat, phone and email. 97% of them are resolved with a “Satisfied Customer” status. We use all communication channels and reject chatbots because we believe that a one-on-one approach and active participation in solving our customers’ problems helps us stay the best in our business.
About iSpring solutions
iSpring is a global leader in creating award-winning software for online learning. Since its founding in 2001, iSpring Solutions, Inc. has helped tens of thousands of businesses around the world advance their corporate training and disseminate best business practices. iSpring is known for its beautifully designed products and exceptional service.
More than 59,000 customers in over 170 countries choose iSpring for its reliability and high performance. The client list includes nearly 200 of Fortune 500 companies, government agencies and educational institutions around the world, with some notable clients being Microsoft, SAP, Boeing, Dell, Adidas, Procter & Gamble, University of California at Berkeley, and Stanford University. For more information, visit the official website at www.iSpringSolutions.com.
About the Globee Awards
The Globee Awards are awarded in eleven programs and competitions: Business Excellence Awards, Customer Sales & Service World Awards®, IT World Awards® for information technology and cybersecurity, and others. Honoring organizations of all types and sizes and the people behind their success, the Globee Awards recognize outstanding achievement and performance by companies around the world. Find out more about the Globee Awards at https://globeeawards.com.
Media contact: Kseniya Ibraeva, [email protected]
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SOURCE iSpring Solutions, Inc.